Jom99 believes that online entertainment should remain enjoyable and within your control. This page contains all the self-control tools, responsible gaming guidelines, and support resources you need to play safely on jom99.
Responsible gaming is not a slogan at jom99 – it is an operating principle that runs through every decision we make, every day.
All of these self-control tools can be activated directly from the Settings section of your jom99 account. No need to contact support — it's all in your hands.
Important note about self-control limits: Deposit and loss limits can be reduced immediately, but increases only take effect after a 24-hour cooling-off period. This is a safeguard to ensure that decisions to raise limits are not made impulsively during an emotional gaming session. Self-exclusion is permanent and cannot be reversed – it is a final decision.
This self-assessment questionnaire is designed to help you evaluate whether your gaming activity is still within a healthy range. There are no right or wrong answers – this is for your own benefit.
If you answered "Yes" to 1–2 questions: Please take caution and consider using jom99's self-control tools. If you answered "Yes" to 3 or more questions: We encourage you to reach out to the helplines listed below or talk to someone you trust. There is no shame in seeking help — it is a sign of strength.
This questionnaire is for self-awareness purposes only and is not a clinical assessment. If you have serious concerns, please seek professional advice.
Have you ever played longer or spent more than you originally planned?
Have you ever lied to family or friends about how much time or money you have spent gambling?
Have you ever borrowed money, sold belongings, or used funds meant for daily necessities to keep gambling?
Do you feel anxious, irritable, or uncomfortable when you are unable to play for a period of time?
Have you ever tried to "chase" your losses by continuing to play and betting more money?
Has your gambling activity started to affect your relationships with family, your work performance, or your financial situation?
Have you ever felt the need to keep increasing your bet amounts in order to get the same level of excitement as before?
Do you use gambling as a primary way to escape from problems, stress, or negative feelings in your daily life?
Problem gambling rarely starts in an obvious way. It usually develops gradually, often without you noticing. Watch for these signs in yourself or someone you care about:
Unable to stop even after planning to. Always feeling like "just one more bet" — and a session that was supposed to last an hour stretches to four without noticing.
Continuing to play after a loss in an attempt to win back the money. This is one of the most dangerous warning signs, as it can lead to far greater losses very quickly.
Lying or hiding the truth about how often or how much you play from your partner, family, or friends. Persistent feelings of shame or guilt about your gambling activity.
Using money set aside for bills, rent, food, or family needs to gamble. Borrowing money from family, friends, or financial institutions to continue gambling.
Feeling irritable, anxious, or distressed when unable to gamble. Mood heavily tied to betting outcomes — elated after a win, devastated after a loss. Withdrawing from family and social activities.
Follow these simple guidelines to ensure your gaming activity on jom99 stays within the boundaries of healthy, controlled entertainment:
Before opening jom99, decide clearly how much you are willing to spend today — and treat it as the cost of entertainment, not an investment. Use jom99's Deposit Limit tool to automatically enforce that amount.
Money used to deposit on jom99 should come from your discretionary entertainment budget — not from savings, monthly bills, borrowed funds, or money needed for family expenses. If the money "cannot afford to be lost", do not use it for gambling.
Set a Session Time Limit on jom99 and stick to it. Take longer breaks periodically – a few days or a week – to reassess whether your gaming activity is still within a healthy, controlled range.
Avoid playing on jom99 when you are feeling stressed, sad, angry, or after consuming alcohol. Emotional instability impairs your judgment and increases the risk of poor financial decisions.
No strategy guarantees a win in casino games or Sports Betting. Every loss is part of the cost of entertainment — not a debt that needs to be "paid back" by playing on. Stop once you have reached the limit you set.
When people ask why jom99 takes responsible gaming so seriously, the answer is simple – because we understand that behind every account is a real person with a real life, real family, and real responsibilities. The entertainment we offer – whether it is slots, live baccarat, betting on Malaysia Super League matches, or weekend EPL games – should add enjoyment to someone's life, not become a source of problems.
In Malaysia, problem gambling is a reality we cannot ignore. Statistics show that gambling problems can affect not only the individual, but also their partner, children, parents, and friends. Financial hardship, damaged relationships, mental health issues – these are all real consequences when entertainment crosses a healthy boundary. jom99 recognises the significant responsibility that a platform like ours carries in this context.
That is why jom99 does not treat this Responsible Gaming page as a mere formality — we genuinely invest in the systems and processes needed to ensure our platform does not contribute to harm. The jom99 compliance team actively monitors usage patterns that may indicate signs of a problem. Our system flags accounts showing patterns of loss-chasing, unusually long play sessions, or sudden increases in bet sizes following a series of losses. In such cases, our team may reach out to the player concerned or, in more serious instances, impose temporary limits to protect the player's own interests.
The self-control tools provided by jom99 — deposit limits, loss limits, session time limits, and self-exclusion — are designed with one goal: to give players full control over their own gaming experience. We have deliberately built the system so that limits can be reduced immediately, but increasing a limit requires a 24-hour cooling-off period. Why? Because we know that decisions to raise limits are often made in an emotional state after a loss — and that cooling-off period is an opportunity to reconsider with a clearer head.
For players who need a longer break, self-exclusion is an option that jom99 fully supports — with no barriers whatsoever. You don't need to give a reason, you don't need to speak to any agent, and there will be no attempt to talk you out of it. Simply set the exclusion period you want and the system will apply it immediately. For permanent self-exclusion, the decision is final — and we believe that is the right approach for anyone who needs genuine long-term protection.
On deposits and payments, there is one important point jom99 wants to make clear: the payment methods we offer — FPX via Maybank2u and CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow — are all fast and convenient. That convenience is there to improve your experience. But that same ease of use comes with responsibility — the ease of depositing should never make it easier to deposit more than you can afford. This is exactly why deposit limits are the tool we most strongly encourage all new jom99 members to set, not just those who already have a problem.
For parents and guardians reading this page, we want to make it clear that protecting minors is an absolute priority for jom99. No individual under the age of 18 is permitted to use this platform, and we enforce this strictly. If you discover that a minor is using the jom99 platform, contact us immediately at support@jom99.world. The account in question will be closed without delay and the case will be handled in accordance with proper child protection procedures.
Finally, we want to say this clearly to anyone who is struggling with a gambling problem: there is no shame in asking for help. Many people in Malaysia face the same challenges, and there are helplines and services ready to assist you without judgment. Talian Kasih 15999 operates 24 hours a day and is free to call. The National Mental Health Helpline 1800-88-8000 is also available for those who need emotional and psychological support. The first step toward getting help is the most important one – and jom99 will always support you in taking that step whenever you are ready.
Will not target advertising to players who are currently under a self-exclusion period or who have requested account closure for responsible gaming reasons.
Will not offer credit or loans to any jom99 member in any form for gambling purposes.
Will not encourage players to continue playing after they have expressed their intention to stop or have applied for self-exclusion.
Always providing clear and transparent information on how to use self-control tools and how to seek help, to any player who needs it.
Will act promptly upon receiving complaints or concerns from a player's family or friends regarding a potential serious gambling problem.
Always keeping this page up to date with the most up-to-date and relevant support resource information for Malaysian players who need assistance.
If you or someone you care about needs help with problem gambling, please contact any of the helplines below. All services are free and confidential.
All responsible gaming requests handled by the jom99 team are treated with complete confidentiality and without judgment. We are here to help, not to stand in the way of you getting the support you need.
Answers to the most frequently asked questions from Malaysian players about responsible gaming at jom99.
Privacy Notice: All information you share with jom99 in relation to responsible gaming or requests for assistance is handled in strict confidence in accordance with Privacy Policy us. We do not share this information with third parties without your consent, except where required by Malaysian law. This Responsible Gaming page should be read together with Terms & Conditions jom99.
Now that you have read through these responsible gaming guidelines, activate your self-control tools and enjoy Malaysia's best entertainment experience with complete peace of mind. The best entertainment is entertainment that stays within your control.