Please read these Terms & Conditions carefully before registering or using any services on jom99. By using our platform, you agree to comply with all rules set out below.
A key summary of jom99 Terms & Conditions – read the full sections below for complete details on each item.
Thank you for choosing jom99 as your online entertainment platform. This Terms & Conditions document ("Terms") governs the relationship between you ("User" or "Member") and jom99 ("Platform", "we", or "jom99") in connection with your use of the jom99.world website and all services provided thereunder.
By registering an account, accessing, or using any part of the jom99 platform — whether via a desktop browser, smartphone, or any other device — you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, please discontinue your use of the jom99 platform immediately.
Jom99 reserves the right to update or amend these Terms at any time without prior notice. Any amendments will take effect immediately upon being published on the website. It is your responsibility to review these Terms periodically. Continued use of the jom99 platform after any amendments are published constitutes your acceptance of those changes.
These Terms are written in Malay for the convenience of Malaysian users. In the event of any inconsistency between language versions, the Malay version shall take precedence for Malaysian users.
To register and use the jom99 platform, you must meet all of the following eligibility requirements at all times:
During registration, you are required to provide a valid Malaysian phone number for OTP verification, a strong password and any other information jom99 may request from time to time. You agree that all information provided is truthful, accurate and current. jom99 reserves the right to verify a member's identity at any time and to request supporting documents where necessary, particularly for large withdrawal transactions.
Warning: Providing false or misleading information during registration is a serious violation of these Terms. jom99 reserves the right to suspend or close an account and withhold winnings if a member's information is found to be inaccurate or misleading.
Each user is only permitted to hold one active account at jom99 at all times. Multiple account registrations by the same individual – whether using a different name, phone number, email address, or device information – are strictly prohibited. Violation of this rule may result in the permanent suspension of all associated accounts and the forfeiture of all balances, bonuses, and pending winnings.
You are solely responsible for:
Jom99 will not be liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials. For added security, we encourage all jom99 members to enable two-factor authentication (2FA) through the security settings in their account profile.
If you suspect your jom99 account has been accessed without your authorisation, contact our support team via Live Chat immediately. Our security team operates around the clock and will help you secure your account without delay.
All financial transactions on the jom99 platform are processed in Malaysian Ringgit (RM). jom99 does not accept foreign currencies and no currency conversion is involved in any transaction. Accepted payment methods are:
Deposit Conditions: The minimum deposit for casino and slot games is RM1. The minimum deposit for Sports Betting is RM2. jom99 does not charge any fees for deposits. However, your bank or eWallet provider may apply transfer charges in accordance with their own policies – this is beyond jom99's control.
Withdrawal Terms: Withdrawals may only be made to the same payment method used for the deposit, or another method verified by jom99. Standard withdrawal processing time is within 5 to 30 minutes. For withdrawals exceeding RM10,000, jom99 reserves the right to request additional identity verification, which may take longer to process. All withdrawals are in MYR and credited directly to the Malaysian bank account or eWallet you have registered.
Important: jom99 does not accept deposits from credit cards, loans or funds obtained through unlawful means. Users who deposit using funds from questionable sources may face account freezing and reporting to the relevant authorities.
Jom99 offers a range of bonuses and promotions from time to time to eligible members. All bonuses are subject to the specific terms and conditions stated alongside each offer, including but not limited to:
Jom99 reserves the right to refuse, void, or modify any bonus or promotion where there is evidence of abuse, fraud, or attempts to exploit the bonus system. Any winnings obtained through bonus abuse may be voided without notice.
For the latest information on all active jom99 promotions, including the specific rollover requirements for each offer, visit the Promotions ours, which is updated on a regular basis.
All Live Casino and slots games at jom99 – including baccarat, roulette, blackjack, sic bo, dragon tiger, casino hold'em, and all slot games – are subject to their respective game-specific rules, which can be found within each game's interface.
For Live Casino games featuring real human dealers, the dealer's final ruling is conclusive and may not be contested unless there is clear, documented evidence of a technical error. In the event of a technical disruption — such as a lost connection during an active round — jom99 will use server records to determine the correct outcome. If the outcome cannot be determined with certainty, the bet will be voided and the wager refunded.
The following actions are prohibited across all jom99 games:
All jom99 Live Casino games use real physical equipment under the supervision of professional dealers, ensuring fairness in every round. Each round is logged and can be reviewed through your account's game history.
Jom99's Sports Betting section covers over 35 sports, including football (Malaysia Super League, EPL, UEFA Champions League), badminton (BWF World Tour, Thomas Cup, All England), esports (MPL Malaysia, VALORANT Champions Tour) and many more. All bets are subject to the following general rules:
Jom99 reserves the right to void or reject any bet where there is a manifest error in the odds setting, or where there is evidence of market manipulation or the use of inside information by any party for unlawful gain.
Jom99 members are strictly prohibited from engaging in the following actions. Violation of any of these prohibitions may result in immediate account suspension or permanent closure, forfeiture of all winnings and balances, and potential legal action:
Important Warning: Money laundering is a serious criminal offence under Malaysian law. jom99 cooperates fully with the relevant authorities and will report any suspected activity to the appropriate enforcement bodies.
Jom99 respects the privacy of all members and is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the jom99 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy ours which applies concurrently with these Terms.
Jom99 collects information you provide during registration and platform use, including your phone number, transaction records and usage data, for the following purposes:
All data transmitted between your device and jom99's servers is protected by 256-bit SSL encryption. jom99 will not sell or share your personal data with third parties for marketing purposes without your explicit consent.
The jom99 platform is provided "as is" without any express or implied guarantees or warranties, except as specifically stated in these Terms. jom99 does not guarantee that the platform will always be uninterrupted, error-free, or free from harmful components.
Jom99 shall not be liable for:
In all circumstances, jom99's total liability to any user shall not exceed the net deposit amount made by that user in the 30 days preceding the relevant claim.
Jom99 reserves the right to suspend or close any member account without prior notice for the following reasons:
Self-Exclusion: jom99 members who feel they need a break from gambling activity may request self-exclusion through their account settings or by contacting the jom99 support team. Available self-exclusion periods are 30 days, 90 days, 6 months, 1 year, or permanent exclusion. While a self-exclusion period is active, your jom99 account cannot be accessed and jom99 will not send you any marketing communications.
If an account is closed due to a breach of these Terms, any remaining balance may not be returned depending on the nature of the violation. jom99 will notify the user of the suspension decision through the appropriate channels.
Jom99's responsible gaming tools — including deposit limits, loss limits, session time limits, and self-exclusion — are accessible directly from the Settings section of your account without needing to contact support. We encourage all members to use these tools as a proactive step in managing their entertainment responsibly.
Jom99 takes responsible gaming extremely seriously. We believe that online entertainment should remain a source of enjoyment and should never become a financial or emotional burden on any individual. These Terms therefore specifically provide that:
If you or someone you care about needs help with problem gambling, the following support resources are available in Malaysia:
For more information on self-control tools, our responsible gaming policy, and support resources available through jom99, visit the Responsible Gaming us.
Jom99 reserves the right to amend, update or replace any part of these Terms at any time in response to operational needs, legal changes or platform requirements. Amendments take effect immediately upon being published on jom99.world. For material changes that significantly affect user rights, jom99 will make reasonable efforts to notify members via in-platform notifications or messages to their registered phone number.
It is your responsibility as a jom99 member to review this Terms & Conditions page regularly. Continued use of the jom99 platform following the posting of any amendments constitutes your full acceptance of and agreement to those changes.
These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms, or the use of the jom99 platform, shall first be resolved through good-faith negotiation between both parties. If a resolution cannot be reached through negotiation, the parties agree to refer the dispute to arbitration under the applicable rules.
If you have any questions, concerns, or feedback regarding these jom99 Terms & Conditions, or if you need clarification on any of the rules stated above, our team is ready to assist through the following channels:
Jom99's support team operates 24 hours a day, 7 days a week, including on all Malaysian public holidays and festive seasons. All our support agents are fluent in both Malay and English and are trained to assist with issues relating to Terms, accounts, payments and technical matters efficiently and courteously.
These Terms & Conditions constitute the entire agreement between you and jom99 regarding the use of the platform and supersede all prior discussions, representations, or agreements between both parties on the same subject matter.
For official enquiries or written complaints regarding these Terms, please contact us at support@jom99.world including your account name, registered phone number, and details of your enquiry for faster handling.
We understand that reading a lengthy terms and conditions document is not the most enjoyable task. But we want to be upfront with you — this document exists for good reason, and understanding it can save you a great deal of confusion and frustration down the line. We have made every effort to write these jom99 Terms & Conditions in clear, plain language rather than the kind of convoluted legal text that requires a lawyer to interpret. Our goal is for every jom99 Malaysia member to know exactly what they are agreeing to.
The topic that generates the most questions from new jom99 members is, without doubt, bonus rollover requirements. Many wonder why they cannot withdraw immediately after receiving a welcome bonus. The answer is straightforward — rollover is an industry-standard mechanism to prevent bonus abuse, where someone registers, claims a bonus, withdraws the funds, and closes the account without ever genuinely playing. jom99's rollover requirements are designed to ensure that bonuses benefit players who actually want to play, not those attempting to exploit the system.
The one account per user rule is also something to be clearly understood. jom99 has a sophisticated detection system to identify duplicate accounts based on various factors including device used, IP address, payment information, and usage patterns. Registering a second account to circumvent a suspension, claim new bonuses, or for any other reason is a serious violation that may result in the loss of all balances across all associated accounts. If you have lost access to your existing account, contact jom99 support for assistance recovering your original account – do not register a new one.
On the matter of account security, we want to stress just how critical this is. Your jom99 account password is the key to your balance and financial information. Never share your password with anyone – including anyone claiming to be jom99 staff. Legitimate jom99 support agents will never ask for your password. If anyone contacts you requesting your jom99 account password for any reason, it is a scam – please report it to jom99 immediately and change your password right away.
On the payments front, jom99 is fully committed to the Malaysian payments ecosystem. We do not accept international transfers, foreign credit cards, or any payment method not listed in these Terms. This is not to inconvenience users – it is to ensure the security and transparency of all transactions within Malaysia's legal boundaries. All deposits and withdrawals are in Malaysian Ringgit (MYR), with no hidden charges from jom99.
For new users looking to try Sports Betting on jom99 – particularly fans of the Malaysia Super League, EPL or badminton – it is important to understand that odds can change between the time you select your pick and the time you confirm your bet. This is standard practice in the sports betting industry and is not unique to jom99. Odds shift in response to market movements, the latest news on teams or players, and the betting activity of all users. The odds displayed when you press the "Confirm" button are the final odds applied to that bet.
Finally, we want to reaffirm jom99's commitment to responsible gaming. Entertainment should be a source of enjoyment in your life, not a cause of stress or financial hardship. If at any point you feel that gambling is beginning to affect your daily life — your family relationships, finances, work, or mental health — please take proactive steps by using jom99's self-management tools or reaching out to the helplines listed in our Responsible Gaming section. We are here not only to provide entertainment, but to ensure that entertainment remains within healthy and manageable boundaries for all jom99 Malaysia members.
Important Reminder: All games and betting on jom99 are intended for individuals aged 18 and above who are residing in Malaysia. Gambling involves real financial risk. Always set a budget limit before you play. Do not use funds meant for daily necessities or borrowed money to place bets. If you or someone you care about needs support, contact Talian Kasih at 15999 or the Mental Health Helpline at 1800-88-8000. Visit the Responsible Gaming ours for more information.
Privacy Notice: These Terms & Conditions are to be read together with Privacy Policy jom99 which describes in greater detail how we collect, use, and protect your personal data. Both documents together form the complete agreement between you and jom99 regarding use of the platform and the handling of your information.
Detailed explanations of jom99 rules most frequently asked about by Malaysian players.
With a clear understanding of these Terms & Conditions, you are all set to enjoy the best entertainment experience in Malaysia with jom99 – safe, fair, and fun. Sign up for free in under 2 minutes.